By Darrell M. West
Few advancements have had broader results for the general public quarter than the advent of the net and electronic know-how. during this publication, Darrell West discusses how new expertise is changing governmental functionality, the political method, and democracy itself by means of bettering executive responsiveness and extending details on hand to citizens.Using a number of methods--case reviews, content material research of over 17,000 govt sites, public and bureaucrat opinion survey info, an e mail responsiveness try out, price range facts, and mixture analysis--the writer offers the main complete research of digital executive ever undertaken. between different subject matters, he appears to be like at how a lot swap has taken position within the public region, what determines the rate and breadth of e-government adoption, and what the implications of electronic know-how are for the general public sector.Written in a transparent and analytical demeanour, this ebook outlines the range of things that experience limited the power of coverage makers to make powerful use of latest know-how. even though electronic govt bargains the opportunity of progressive switch, social, political, and monetary forces constrain the scope of transformation and forestall executive officers from knowing the complete merits of interactive expertise.
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Additional info for Digital Government: Technology and Public Sector Performance
Our research team analyzed 5,005 city websites, 6,146 state websites, 274 federal websites, and 5,651 global websites. S. Census Bureau. We looked at an average of 22 sites per city in 2001, 22 in 2002, and 28 in 2003. The state analysis was based on sites in each of the fifty states (an average of 34 websites for each individual state in 2000, 32 sites per state in 2001, 25 sites per state in 2002, and 32 sites per state in 2003). The global sites were from the 198 countries around the world. We attempted to get up to 20 sites per country, but found many small countries had only one or a few agencies on their website.
Chapter 5 presents a case study of state and federal online tax filing. Because this service generates revenue, it has been very popular with government officials. This case study examines how putting tax filing online has progressed, what problems have emerged, and what this area tells us about the ability of technology to alter people’s behavior. By focusing on a particular online service that is being utilized by millions of Americans, I show both the potential of and the limits on the so-called e-government revolution.
Using the various performance indicators presented in chapter 3, I develop aggregate statistical models that explain e-government activities, such as the number of online services, accessibility to the disabled, quality of privacy policies, and website readability. Briefly, I find that factors such as state wealth and legislative professionalism are keys to the development of online government in the American states. There is, however, considerable variation in explanatory factors depending on which aspect of electronic governance is being studied.
Digital Government: Technology and Public Sector Performance by Darrell M. West