Read e-book online Coaching for Commitment: Achieveing Superior Performance PDF

By Cindy Coe

ISBN-10: 0787982490

ISBN-13: 9780787982492

This new, 3rd version of the best-selling training for dedication relies at the groundbreaking training paintings of the overdue Dennis C. Kinlaw.  during this completely revised and up to date version the authors, Cindy Coe and Amy Zehnder essentially exhibit that training is a confirmed process for bettering functionality in today’s atmosphere of extreme competitiveness for overall shopper pride, non-stop development, and the force to carry better services and products.

This e-book comprises the most up-tp-date training recommendations and methodologies and gives info at the most recent definitions of what training is and how one can be successful at training. The authors take Kinlaw’s thought of tying training and dedication one step additional and make dedication to motion a part of a brand new training version. training for dedication bargains a realistic, how-to consultant to training for someone (no subject what their ability point) who desires to hone their training abilities for more than a few conditions and utilizing quite a few methods--face-to-face, with a digital staff, at the fly, through cell, or e mail.

training for dedication is stuffed with effortless to exploit instruments, illustrative examples, and pattern training conversations that in actual fact express easy methods to use the training procedure, comprehend the underlying version, and improve the wanted talents.

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Extra info for Coaching for Commitment: Achieveing Superior Performance from Individuals and Teams ,

Sample text

It was obvious that one reason these employees demonstrated such commitment was that they had such a clear understanding of what was important and stayed focused on it. What was important became obvious whenever he asked any employee what his or her job was. ” These employees were committed to the one overarching goal (shared vision) of the company. They believed that giving the customer dial tone and restoring dial tone took precedence over everything else. Dial tone was the symbol for a working phone system.

These are big jobs! And they are more likely to be done well if the people doing them see it clearly as a step in fulfilling the company’s mission. If you want “support” staff to share the same commitment to the company’s bottom line, then you must show them how their services and products contribute to that bottom line. A job is only a job until it becomes a commitment, and commitment is only possible when people see the meaning in what they do. 1 displays four critical conditions that contribute to the development of commitment.

He now prides himself on making it to every one of his daughters’ softball games and swim meets instead of being promoted at work. ” He doesn’t know Kao well enough yet to have shared all of this information with her. Besides, she didn’t give him a chance! From this example, you can see how powerful biases are. When you superimpose your biases onto a PBC during a coaching conversation, it’s not really coaching. Because the people you coach do not see the world through your eyes, with your values and biases, you will need to learn to step outside of your own viewpoint to embrace, encourage, and accept the views, needs, and solutions of the people you coach.

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Coaching for Commitment: Achieveing Superior Performance from Individuals and Teams , by Cindy Coe

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