By Mr. Charles M. Hampden-Turner, Mr. Fons Trompenaars, David Lewis
Specializes in the dilemmas of managers striving for cross-cultural competence within the international paintings atmosphere. in line with 14 years of analysis evaluating American cultural values to these of 40 different countries, with humor, cartoons, and a whole array of examples. DLC: overseas enterprise enterprises--Management.
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Extra resources for Building Cross-Cultural Competence: How to Create Wealth from Conflicting Values
Markets shift. Customers want something else. Do we simply ignore the mounting number of exceptions or revise our rules to cover these? Successful businesses do the latter. They constantly reinvent rules to accommodate more customers more effectively. For example, in the early eighties People Express reinvented the rules of air travel, so that 30 million Americans who could not afford to ﬂy were now included. Huge savings were made by removing kitchens, selling tickets on board, and not checking baggage but hefting it into enlarged overhead lockers.
New customers, new markets, new satisfactions may originate from any point. It is an integrated network with all ends “up” at a particular moment and is simultaneously local and coordinated. An efﬁcient “local” plant can be converted for international production; a diverse local stratagem can be copied universally. Knowledge is developed jointly, with every difference capable of forming creative combinations. In this new type of model, multiple perspectives are legitimate, coordi- 52 universalism – particularism nation is ﬂexible, and commitment by individual units to a shared vision is essential.
But it could be a mistake to believe that rules, codes, and laws will eventually account for every particular. Unprecedented and incomparable works of art and literature will never be completely accounted for by rulebased axioms. There will always remain, as in physics, areas of indeterminacy and uncertainty, a tendency for knowers to inﬂuence what is known. Freedom Exists Within the Law It is important not to polarize freedom with lawfulness. The lawful growth and development of living organisms shows a freedom within the 42 universalism – particularism process of development.
Building Cross-Cultural Competence: How to Create Wealth from Conflicting Values by Mr. Charles M. Hampden-Turner, Mr. Fons Trompenaars, David Lewis